A flooded basement doesn't wait for business hours, and neither do we. Aqua Guard Water Damage keeps trucks staged around Counce so a licensed technician can be pulling standing water within the hour, not scheduling you for next Tuesday.
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Our Counce technicians hold IICRC water restoration certifications and carry that training into every job, from a Category 1 clean-water leak to a Category 3 sewage backup. We're not a call center routing you to a random subcontractor; we're the crew that shows up.
We answer our own phones around the clock in Counce, which means the person who books your appointment already knows our schedule, our crew availability, and how fast we can realistically get a truck to your address.
We also carry direct experience working alongside insurance adjusters, so the documentation we generate on day one is already formatted the way most carriers expect to see it.
Yellow-brown rings on your ceiling or walls almost always mean water has been sitting behind the surface longer than you think, and the drywall paper backing is likely already feeding mold growth. Waiting to see if the stain spreads only gives moisture more time to travel further into the structure.
Musty odors that seem to follow you from room to room often mean the HVAC system is circulating spores from a hidden wet area, which spreads the problem rather than solving it.
Carpet that stays damp or squishy days after you last noticed water is holding moisture against the subfloor, which is exactly the condition that lets mold take hold underneath.
A running-water sound when every fixture in the house is off is a strong sign of a hidden leak feeding your rising bill.
Bubbling near a window or exterior wall frequently points to a flashing or seal failure letting water into the wall cavity a little at a time.
Mold that returns after cleaning with bleach is a sign the underlying moisture source was never addressed, since surface cleaning does nothing for saturated material behind the wall.
We treat Water Damage Repair as one continuous job rather than a series of handoffs — the crew that extracts the water is accountable for the drying results, and the drying results determine what reconstruction is actually needed.
Standing water gets removed with commercial extraction equipment first, then we run moisture readings across every affected surface so the drying plan targets what's actually still wet, not what looks dry on the surface.
Drying logs track humidity, surface moisture, and airflow at every checkpoint, so you get documented proof the structure is dry before we close out the job — useful for your insurance claim too.
Blackwater jobs get treated with extra caution, since porous materials that touched contaminated water almost always need to be removed rather than dried in place.
Once structural drying is underway, we apply antimicrobial treatments to studs, subfloor, and other porous surfaces to stop mold colonies before they establish, especially in areas that stayed wet more than 48 hours.
We handle everything from replacing water-damaged drywall and insulation to refinishing floors, so the property is restored to pre-loss condition under one contract instead of three.
Specialized cleaning techniques can often save upholstery, electronics, and documents that look like a total loss at first glance, which keeps out-of-pocket replacement costs down.
A real person answers, gathers the details of your water loss, and routes the closest available crew immediately.
We document the loss with photos and moisture readings before touching anything, which also protects your insurance claim.
We set drying equipment based on the specific moisture readings taken during assessment, not a generic placement pattern.
Once moisture readings confirm the structure is dry, we hand you documentation and move into any needed reconstruction.
Every technician carries IICRC certification and our crews are fully insured for your protection on every job.
Local staging means shorter drive times, which matters most in the first hour after a water loss.
We'd rather explain the cost clearly upfront than have that conversation after the job is already underway.
A guarantee only means something if it's backed by a second set of moisture readings, not just a handshake at the end of the visit.
We'd rather run drying equipment an extra day at our own cost than close out a job with a moisture reading we're not confident in.
Our technicians don't get paid faster by closing jobs early, which keeps the incentive aligned with actually finishing the drying properly.
Call +1-844-234-5373Our Counce coverage area spans 38326, with trucks positioned to reach any address in the service radius quickly.
Coverage isn't limited to the city center — our Counce routes extend out to the surrounding suburbs so outlying addresses aren't treated as an afterthought.
"I called in a panic at 11pm and someone actually picked up. The tech here in Counce had air movers set up before midnight and explained exactly what they were doing and why."
James R., Counce"Our basement took on water during a storm and the crew classified it, extracted it, and had dehumidifiers running the same afternoon. The final invoice matched the upfront quote exactly."
Denise M., Counce"They didn't cut corners on the contaminated water cleanup even though it would have been faster to skip the sanitization step — that mattered to me given we have young kids in the house."
Marcus T., Counce"Fast response, clear pricing, and they coordinated directly with my insurance adjuster which saved me a huge headache during a stressful week."
Priya S., Counce"Drying logs were shared with us daily so we always knew exactly where the job stood, not just a vague 'it's drying' update."
Carlos V., Counce"They minimized business disruption by sectioning off the wet area instead of shutting down the whole space during drying."
Angela F., Counce"The tech explained exactly which boards needed to come out and which ones tested dry enough to keep, so we didn't pay to replace more than necessary."
Tyrone B., Counce"They explained the sump discharge issue causing our crawl space flooding in plain terms and fixed it as part of the same visit instead of scheduling a separate appointment."
Wendy K., Counce
